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Host and Hostess

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time

We are seeking a highly skilled and experienced Host/Hostess to join our team at IHG Hotels & Resorts. As a Host/Hostess, you will be the first point of contact for our guests and will be responsible for ensuring that they have a warm and welcoming experience during their stay.

Key Responsibilities:

  • Provide exceptional customer service to all guests, responding to their needs and requests in a timely and professional manner.
  • Manage the front desk and ensure that all guests are checked in and out efficiently and accurately.
  • Handle cash and credit transactions with accuracy and attention to detail.
  • Maintain a clean and organized workspace, adhering to high standards of hygiene and cleanliness.
  • Work effectively as part of a team, supporting colleagues and contributing to a positive and productive work environment.
  • Previous experience in a similar role is essential, with a proven track record of delivering high levels of customer service.
  • Knowledge of food hygiene regulations is also required, as you will be working in a fast-paced food and beverage environment.

Requirements:

  • Positive attitude and a commitment to delivering exceptional customer service.
  • Good communication skills and the ability to work effectively with colleagues and guests.
  • Flexibility to respond to a range of different work situations and priorities.
  • Previous experience in a similar role and a proven track record of delivering high levels of customer service.
  • Knowledge of food hygiene regulations and a commitment to maintaining high standards of hygiene and cleanliness.