Customer Service Representative

6 days ago


Doha, Baladīyat ad Dawḩah, Qatar Hyatt Hotels Corporation Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Food & Beverage Hostess at the Grand Hyatt Doha. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring their experience is memorable and enjoyable.

In this role, you will work closely with our service staff to ensure seamless delivery of food and beverages, manage inventory levels, and maintain a clean and organized workspace. Your excellent communication skills and ability to multitask will enable you to handle high-pressure situations with ease.

To succeed in this position, you should have a passion for delivering outstanding customer service, be flexible and adaptable, and possess strong teamwork and problem-solving skills.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly.
  • Work collaboratively with service staff to ensure efficient delivery of food and beverages.
  • Manage inventory levels, maintaining accurate records and reporting any discrepancies.
  • Maintain a clean and organized workspace, adhering to health and safety standards.
Requirements
  • A relevant degree or diploma in Hospitality or Tourism management.
  • Minimum 2 years' experience in hotel operations, preferably in a similar role.
  • Excellent customer service, communication, and interpersonal skills.


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