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Customer Service Representative

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time

Job Overview:

The Al-Futtaim Group is seeking a highly skilled and experienced customer service representative to join their team. As a reception and telephone support specialist, you will be responsible for providing exceptional customer service to clients and ensuring a positive experience.

Key Responsibilities:

  • Customer Reception: Greet clients in a professional manner, handle queries, and direct them to the appropriate person or department.
  • Incoming Calls: Answer all incoming calls promptly, handle inquiries, and transfer calls as necessary.
  • Customer Inquiries: Respond to customer inquiries regarding workshop timings, locations, and other general information.
  • Additional Responsibilities: Assist with opening service orders, making sales orders, and updating customers on vehicle status.

Requirements:

  • Education: Secondary School Certificate or equivalent.
  • Experience: 2-3 years of relevant experience in a customer-facing role.
  • Skill Set: Excellent communication skills, knowledge of PBX board handling, and basic understanding of IT systems.
  • About Us:
    • We are part of the reputable Al-Futtaim Group, operating in the UAE and expanding across the Gulf region.
    • Our commitment to quality service and social responsibility drives our success.

What We Offer:

  • A challenging and rewarding career with opportunities for growth.
  • A collaborative work environment that values teamwork and employee development.