Spa Operations Manager

1 month ago


Doha, Baladīyat ad Dawḩah, Qatar Crew Full time
Asaya Spa Lounge Team Leader

At Crew, we're committed to delivering exceptional guest experiences in our Asaya Spa Lounge. As a Team Leader, you'll play a vital role in overseeing the daily operations of our spa, ensuring that every guest feels pampered and relaxed.

Key Responsibilities:
  • Scheduling and Staff Management: Oversee the daily scheduling of spa staff, ensuring adequate coverage and efficient use of resources.
  • Service Delivery: Ensure that all spa treatments and services meet the highest standards, exceeding guest expectations and promoting loyalty.
  • Facility Maintenance: Maintain a clean and organized spa lounge, including treatment rooms, relaxation areas, and amenities, to create a serene atmosphere.
  • Inventory Management: Monitor inventory levels and order supplies as needed to maintain a seamless guest experience.
  • Guest Relations: Develop and maintain positive relationships with guests, addressing concerns and issues in a timely and professional manner.
  • Collaboration and Marketing: Collaborate with other departments to promote and market spa services, driving guest engagement and loyalty.
  • Training and Development: Conduct regular team meetings and training sessions to ensure all staff are up-to-date on spa services and procedures.
  • Special Promotions: Assist in creating and implementing special promotions and packages to attract new guests and retain current clients.
  • Guest Complaint Resolution: Handle guest complaints and resolve issues in a timely and professional manner, ensuring guest satisfaction.
  • Compliance and Quality: Adhere to all company policies and procedures, including health and safety regulations, to maintain a high level of quality and guest safety.

We're looking for a motivated and experienced Team Leader to join our Crew team. If you're passionate about delivering exceptional guest experiences and have a proven track record in spa operations, we'd love to hear from you.



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