Spa Operations Manager

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar Accor- North & Central America Full time
Job Summary

We are seeking a highly skilled and experienced Spa Director to join our team at Accor- North & Central America. As a key member of our management team, you will be responsible for leading our spa operations and ensuring exceptional guest experiences.

Key Responsibilities
  • Leadership and Team Management
    • Lead and motivate a high-performing team of spa professionals to deliver exceptional guest experiences.
    • Develop and implement effective training programs to enhance team skills and knowledge.
    • Conduct regular performance reviews and provide constructive feedback to ensure team members are meeting expectations.
  • Guest Experience and Satisfaction
    • Ensure that guest preferences and special requests are accommodated to the best of our abilities.
    • Monitor and address any guest complaints or concerns in a timely and professional manner.
  • Operational Efficiency and Effectiveness
    • Develop and implement strategies to improve spa operations and increase efficiency.
    • Monitor and control spa budgets to ensure financial targets are met.
    • Collaborate with other departments to ensure seamless integration and communication.
Requirements
  • Education and Experience
    • Bachelor's Degree in Business Administration or related field is an asset.
    • Minimum of 2 years' experience in a management position in a spa or related field.
    • Experience in spa therapy role is recommended.
    • Previous luxury hotel experience with background in financial budgeting and forecasting.
  • Skills and Qualifications
    • Excellent leadership and communication skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong analytical and problem-solving skills.
    • Proficiency in spa software and technology.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Spa Director looking for a new challenge, please submit your application.



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