Spa Operations Manager
2 months ago
We are seeking a highly skilled and experienced Spa Director to join our team at Accor- North & Central America. As a key member of our management team, you will be responsible for leading our spa operations and ensuring exceptional guest experiences.
Key Responsibilities- Leadership and Team Management
- Lead and motivate a high-performing team of spa professionals to deliver exceptional guest experiences.
- Develop and implement effective training programs to enhance team skills and knowledge.
- Conduct regular performance reviews and provide constructive feedback to ensure team members are meeting expectations.
- Guest Experience and Satisfaction
- Ensure that guest preferences and special requests are accommodated to the best of our abilities.
- Monitor and address any guest complaints or concerns in a timely and professional manner.
- Operational Efficiency and Effectiveness
- Develop and implement strategies to improve spa operations and increase efficiency.
- Monitor and control spa budgets to ensure financial targets are met.
- Collaborate with other departments to ensure seamless integration and communication.
- Education and Experience
- Bachelor's Degree in Business Administration or related field is an asset.
- Minimum of 2 years' experience in a management position in a spa or related field.
- Experience in spa therapy role is recommended.
- Previous luxury hotel experience with background in financial budgeting and forecasting.
- Skills and Qualifications
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
- Proficiency in spa software and technology.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Spa Director looking for a new challenge, please submit your application.
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