Enterprise IT Solutions Consultant

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Fusion Outsourcing and Services Full time

Fusion Outsourcing and Services seeks an experienced Technical BPM Expert to support our Enterprise Business Applications Support team. This role requires a technically proficient individual with expertise in Business Process Management (BPM) and workflow automation.

Primary Responsibilities:

  1. BPM Platform Support:
    Provide advanced technical support for enterprise BPM platforms, resolving complex issues related to process automation, task routing, and system integrations.
  2. Workflow Design & Optimization:
    Collaborate with business analysts to design, model, and optimize workflows using BPM tools (e.g., Pega, Appian, Camunda).
  3. System Integration & Monitoring:
    Integrate BPM systems with other enterprise applications (e.g., ERP, CRM), ensuring seamless data exchange and efficient workflow execution.
  4. Regulatory Compliance:
    Ensure BPM workflows and applications comply with regulatory standards (e.g., GDPR, SOX, AML) and internal policies.
  5. Team Collaboration:
    Partner with business units (e.g., operations, compliance, customer service) to translate requirements into technical workflows.

Essential Qualifications:

  • Education:
    Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience:
    3-5 years of experience in application support, with a focus on BPM / workflow platforms (e.g., Pega, Appian, IBM BPM) in banking or financial services.
  • Technical Skills:
    Expertise in BPM tools (e.g., Pega, Appian, Camunda) and workflow engines.
  • Soft Skills:
    Strong analytical and problem-solving skills with attention to detail.


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