Enterprise IT Solutions Consultant
3 days ago
Fusion Outsourcing and Services seeks an experienced Technical BPM Expert to support our Enterprise Business Applications Support team. This role requires a technically proficient individual with expertise in Business Process Management (BPM) and workflow automation.
Primary Responsibilities:
- BPM Platform Support:
Provide advanced technical support for enterprise BPM platforms, resolving complex issues related to process automation, task routing, and system integrations. - Workflow Design & Optimization:
Collaborate with business analysts to design, model, and optimize workflows using BPM tools (e.g., Pega, Appian, Camunda). - System Integration & Monitoring:
Integrate BPM systems with other enterprise applications (e.g., ERP, CRM), ensuring seamless data exchange and efficient workflow execution. - Regulatory Compliance:
Ensure BPM workflows and applications comply with regulatory standards (e.g., GDPR, SOX, AML) and internal policies. - Team Collaboration:
Partner with business units (e.g., operations, compliance, customer service) to translate requirements into technical workflows.
Essential Qualifications:
- Education:
Bachelor's degree in Computer Science, Information Technology, or a related field. - Experience:
3-5 years of experience in application support, with a focus on BPM / workflow platforms (e.g., Pega, Appian, IBM BPM) in banking or financial services. - Technical Skills:
Expertise in BPM tools (e.g., Pega, Appian, Camunda) and workflow engines. - Soft Skills:
Strong analytical and problem-solving skills with attention to detail.
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