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Business Improvement Strategist

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Minor International Full time

As a Business Improvement Strategist at Minor International, you will play a key role in driving operational excellence across the organisation. Your primary responsibility will be to review and analyse customer service metrics, including brand standard compliance, emotional audits and guest satisfaction data.

The successful candidate will have a graduate degree in Hotel Management or a related field and a minimum of 3 years' experience in Operational Excellence Management, preferably in the service industry. You will need to demonstrate excellent interpersonal communication skills, organisational skills and accuracy in your work.

Key Responsibilities:

  • Review and analyse customer service metrics
  • Implement improvements to enhance customer satisfaction
  • Collaborate with the hotel management to achieve quality and operational excellence objectives

Skills and Qualifications:

  • Graduate degree in Hotel Management or related field
  • Minimum 3 years experience in Operational Excellence Management, service industry sector
  • Excellent interpersonal communication skills
  • Organisational skills
  • Accuracy and attention to detail