Retail Operations Manager
4 days ago
The Shop Supervisor is a pivotal role within our retail operations, responsible for providing critical support to the Shop Manager in overseeing daily shop activities. This position requires exceptional organizational and communication skills to ensure seamless operations, optimal customer satisfaction, and maximum revenue generation.
Key Responsibilities- Communicate sales targets, promotions, and retail information effectively to shop team leaders and sales assistants, motivating them to drive sales results.
- Coordinate daily stock movement from the warehouse to the shop, maintaining high standards of merchandising and ensuring full shelves at all times.
- Review weekly expiry reports to identify outdated or short stocks, reporting to the Shop Manager/Duty Manager to prevent lost sales.
- Conduct daily operational checklists to ensure Retail Standards are followed and maintained by all employees on the shop floor.
- Regularly conduct price and item checks to guarantee product display accuracy, item pricing, and stock levels.
- Monitor cash handling operations to ensure compliance with security instructions, rules, and regulations.
- Report POS problems and administer customer returns and staff sales correctly.
- Coordinate permit office activities, including customer permit issues, renewals, and special permits.
- Assist the Shop Manager/Duty Manager in delivering staff training, conducting spot checks to identify knowledge gaps.
- Oversee permit office activities in the absence of the Shop Manager/Duty Manager.
We seek a highly motivated individual with:
- Bachelor's Degree or Equivalent
- Minimum 2 years of job-related experience
- Experience in the Retail or Service industry
- Job-specific skills: Computer operations, Retail POS, and cash handling experience
- Good command of the English language
- Customer focus, market knowledge, and results-driven attitude
- Operational knowledge of the Retail Environment
- Preferred: Basic knowledge of beverages (alcohol and spirits), Retail experience in FMCG
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