Digital Transformation Manager

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time
About the Role

We are seeking a highly skilled Digital Delivery Manager to join our Customer Experience Team in Doha. As a key member of our team, you will be responsible for managing important milestones and activities related to various QR Cargo Digitalization programs. Your primary objective will be to ensure the successful delivery of projects and assume accountability for new and upcoming customer digital initiatives.

Key Responsibilities
  • Implement various digital initiatives with internal/external partners, including customers, to achieve process innovation, improve customer experience, and complement our overall digital strategy.
  • Develop project plans and lead activities at the HO level for the project portfolio to promote enablement within the QR network, continually improve processes in scope, and ensure business resilience.
  • Ensure a high business digitalization rate for QR Cargo through automation and measure the conversion of manual processes into electronic, ensuring network and customer compliance.
  • Advocate for key system enhancements gathered from customer and network feedback and propose/lead business process improvements.
  • Establish accountability to the project portfolio and secure sponsorship and funding for projects through business case justifications presented to executive leadership.
  • Liaise with cross-functional technical sales and other HO/regional teams and provide appropriate cost-effective digital solutions for projects in QR.
  • Take ownership to ensure successful end-to-end delivery of digital projects, including hands-on involvement and overseeing all phases of the project (ideation, experience design, requirements, design, development, delivery, and change management).
  • Be a digital champion in the company, always finding creative ways to help improve processes using digital technologies, understand end-users, and drive adoption for the digital solution ecosystem in QR.
  • Interact with stakeholders across the network and external customers on specific project requirements and gain support for programs implemented.
  • Review and implement relevant SOPs, processes, and procedures for programs implemented to establish accountability and improve compliance.
  • Develop content and awareness materials for distribution to Qatar Airways Cargo network and external customers in relation to digital initiatives.
About You

We are looking for a highly skilled and experienced professional with a strong background in digital transformation, project management, and cargo/logistic operations management. Your qualifications should include:

  • Bachelor's Degree or equivalent with a minimum of 6 years of job-related experience.
  • Experience in digital transformation, digital product management, project management tools, and platforms.
  • Experience in cargo/logistic operations management, digital transformation in airlines and supply chain, online product distribution, MIS, e-commerce, and relevant fields.
  • Experience in strategic project management, key customer interactions, network stakeholder relationship management, revenue and cost analysis, business process analysis, mapping, and documentation, system implementation and development, and data analysis.
  • Experience in leading cross-functional teams (technical and business) to deliver digital solutions in an agile delivery environment.
  • Fluency in written and spoken English.
  • Strong analytical thinking and advanced problem-solving capabilities.
  • Strong mentoring and coaching skills.
  • Advanced MS Excel, PowerPoint, Visio, JIRA, ADO, and Tableau.
  • Good understanding of air cargo operational processes and business systems.
  • Previous working experience in Salesforce-based solutions is a strong plus.
About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records, and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

How to Apply

If you're ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.

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