Store Operations Specialist
3 days ago
About Trafalgar Luxury Group
We are a regional luxury retailer specializing in watches, jewelry, fashion, and technology products. Our mission is to deliver unparalleled customer experiences that exceed expectations.
Job Purpose
We are seeking an experienced retail professional to fill the role of Assistant Store Manager. The ideal candidate will possess a strong background in retail management, excellent leadership skills, and a customer-centric approach. In this role, you will support the day-to-day operations of the store, ensure a positive customer experience, and contribute to the overall success of the business.
Responsibilities
- Lead by Example: Demonstrate exceptional leadership skills, setting the tone for a positive and productive work environment.
- Develop Staff: Identify areas for improvement and develop training programs to enhance staff skills and knowledge.
- Drive Sales: Collaborate with team leads to set and achieve sales targets, identifying opportunities to increase revenue and enhance customer satisfaction.
- Manage Inventory: Oversee inventory management processes, ensuring the right products are available at the right time to meet customer demand.
- Create Visual Appeal: Develop visually appealing displays that maximize purchasing appeal and create an engaging shopping environment.
- Organize Events: Plan and execute sales and product demonstrations, showcasing products and creating opportunities for customers to interact with them.
- Analyze Data: Prepare sales and customer reports, analyze data, and make recommendations for improvements to increase sales and enhance customer satisfaction.
- Deliver Exceptional Customer Service: Interact with customers, resolve complaints or grievances, and ensure their needs are met in a timely and professional manner.
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