Assistant Store Manager

4 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Private Company (LLC) Full time

To assist the line manager in the effective running of the store by taking responsibility for overseeing the staff to ensure all tasks are completed effectively and efficiently, to train and develop staff, and substitute for the line manager in store operational duties when required. To maintain a high standard of customer service and lead by example.

What you will do:

Description of Accountability:

  1. Provide high levels of customer service.
  2. Store Operations – Assist the store manager with day-to-day operations.
  3. Ability to handle the store in the absence of the line manager, take responsibility for opening and closing the store, and follow procedures for such. Ability to manage a large team. Take responsibility for ticketing and pricing following company policy which requires full ticketing for each item. Knowledge of commerciality and understanding all KPIs.
  4. POS Operation – to be able to train new employees on the Point of Sale.
  5. To be aware of the products being sold in the store, train new employees, and ensure increased revenue through add-on sales by correctly identifying the products required by the customer to complete projects.
  6. Ability to follow procedures, supervise the process, and ensure accurate processes are in place. Detailed follow-up when investigating discrepancies.
  7. In-store administration procedures relating to cash handling.
  8. Full knowledge of the process, adherence to policies, and a high level of accuracy when dealing with cash and banking activities.
  9. To actively participate in other events to drive sales and improve the operations of the business (including store stock take, new store openings, promotional activities, etc.).

Desired Candidate Profile

Required Skills to be successful:

  1. Strong understanding of hardware and electronics.
  2. Planning and coordination.
  3. Strong communication.
  4. Able to communicate clearly and compassionately with the team and other areas of the business.
  5. Project management skills.

What equips you for the role:

  1. Bachelor's degree with 3+ years in a retail environment or previous supervisory role in a service industry.
  2. Must have the ability to create an environment where Al Futtaim behaviours are exhibited at all levels.
  3. Customer focus.
  4. Individual accountability.
  5. Personal leadership.
  6. Teamwork.

Employment Type: Full Time

Company Industry: Retail

Department / Functional Area: Store Operations (for Retail Industry)

Keywords:

  • Inventory Control
  • Operational Efficiency
  • Performance Metrics
  • Customer Service
  • Sales Floor Manager
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