Customer Experience Director

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar Hyatt Hotels Corporation Full time

We are looking for a highly experienced Customer Experience Director to lead our customer service efforts. As a key player in our hotel operations, you will be responsible for ensuring seamless guest experiences and delivering exceptional customer service.

About the Role:

The successful candidate will have excellent leadership skills, with the ability to motivate and inspire a team to achieve high standards.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead and develop a high-performing customer service team
  • Collaborate with other departments to ensure seamless guest experiences
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements:

  • Proven experience in a similar role within a luxury hotel environment
  • Excellent leadership and communication skills
  • Ability to work effectively in a fast-paced environment
  • Strong analytical and problem-solving skills


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