Customer Experience

3 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
About The Role

You will be responsible for managing day-to-day operations of the Al Safwa Spa within HIA Lounges, to deliver excellent guest service experience. You will manage staff, oversee facility maintenance and contribute in maximizing the revenue and achieve the department's annual budget and be accountable for maintaining and operating within financial targets. In addition, you will interact directly with customers to resolve issues and ensure satisfaction with recreation services and personnel.

Your specific responsibilities will include but are not limited to the following:

  1. Manage the daily operations in order to fulfil the Spa's defined business plan whilst driving positive customer experience.
  2. Support the manager in managing effective and successful sales and pricing strategies.
  3. Ensure that the set-up of the Spa and additional facilities is correct at all times, and well presented.
  4. Control and supervise all Employees that are responsible for and ensure all relevant information is communicated to them promptly and efficiently.
  5. Adhere to all legal and statutory requirements.
  6. Contribute to sales activities and assist in maximizing revenue within all areas for the Spa, by looking for new business leads and partnerships.
  7. Maintain concise records of all recreation items such as towels, furniture, in order to ensure the facility is able to function seamlessly, and the guest experience is maintained.
  8. Develop and maintain professional, safe and effective procedures in direct relation to the equipment, with the aim to ensure the facility and equipment is maintained and equipment is used as directed, this is to ensure the longevity of the equipment, and the safety of the guests.
  9. Supervise clearing and maintenance ensuring clearing standards are always met and equipment is always in good working order.
  10. Seek and encourage new ideas for increasing revenues within the business by staying up to date with market trends, gaps in the market offering, and gaps within HIA Lounges' offering.
  11. Monitor, respond to and action guest feedback as appropriate. To be completed by reviewing all guests feedback in relation to assigned area, and if required, ensuring corrective measures are implemented, guests are contacted and follow up is provided. Further using this feedback, work towards continued growth in the overall guest satisfaction rating for the area by identifying areas where we are potentially underperforming.
  12. Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment. Comply with the hotel environmental, health and safety policies and procedures.
  13. Perform other department duties related to his/her position as directed by the Head of the Department.
Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

Qualifications

About you

You will possess:

  • High School Qualification / Vocational Qualification / Relevant Diploma or Equivalent with minimum 5 years of job-related experience Or Bachelor's Degree or Equivalent in Hotel/Hospitality Management degree, diploma or equivalent with minimum 4 years of job-related experience.
  • Strong command of 5-star Spa Operations and Procedures.
  • Managerial or Supervisory Experience in a Luxury Hospitality environment is preferred.
About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How To Apply

Please upload a copy of your updated CV, highest education certificate and complete the application form. Please note this role is based in Doha, Qatar.

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