Reservations Coordinator

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar rotana hotel qatar Full time

Job Summary

We are seeking a highly motivated and detail-oriented Reservations Agent to join our team at Rotana Hotel Qatar. As a key member of our reservations department, you will be responsible for providing exceptional customer service and ensuring seamless guest experiences.

Key Responsibilities:

  • Process and confirm guest room reservations made by clients, ensuring smooth and efficient service delivery.
  • Input all reservations into the computer, recording all pertinent information and attending to inquiries, complaints, and requests regarding reservations.
  • Remain up-to-date with all hotel promotions and follow established procedures to process all room reservations, rates, confirmations, and hotel facilities.
  • Show complete product knowledge, understand rate structure, and apply rate management.
  • Maintain an accurate room status at all times.
  • Ensure all incoming calls are answered as per Rotana standards, and information received by fax is inputted.
  • Organize visa requests for hotel guests as per hotel policy and up-sell whenever an opportunity is identified.

Requirements:

  • Diploma/degree within the hospitality field.
  • Previous experience in hotel reservations.
  • Computer literacy with excellent communication skills, written and oral proficiency in English.
  • Additional language skills are an asset.


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