Reservations Coordinator
2 months ago
Job Summary
We are seeking a highly motivated and detail-oriented Reservations Agent to join our team at Rotana Hotel Qatar. As a key member of our reservations department, you will be responsible for providing exceptional customer service and ensuring seamless guest experiences.
Key Responsibilities:
- Process and confirm guest room reservations made by clients, ensuring smooth and efficient service delivery.
- Input all reservations into the computer, recording all pertinent information and attending to inquiries, complaints, and requests regarding reservations.
- Remain up-to-date with all hotel promotions and follow established procedures to process all room reservations, rates, confirmations, and hotel facilities.
- Show complete product knowledge, understand rate structure, and apply rate management.
- Maintain an accurate room status at all times.
- Ensure all incoming calls are answered as per Rotana standards, and information received by fax is inputted.
- Organize visa requests for hotel guests as per hotel policy and up-sell whenever an opportunity is identified.
Requirements:
- Diploma/degree within the hospitality field.
- Previous experience in hotel reservations.
- Computer literacy with excellent communication skills, written and oral proficiency in English.
- Additional language skills are an asset.
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