Reservations Coordinator
2 months ago
Company Overview
Accor is a leading hospitality company that operates over 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Our mission is to provide exceptional customer experiences and create lasting memories for our guests.
Job Summary
We are seeking a detail-oriented and customer-focused Reservations Intern to join our team. As a Reservations Intern, you will assist in the management of reservations, ensure accuracy in booking details, and provide exceptional customer service to our guests.
Key Responsibilities
- Consistently offer exceptional, friendly, and engaging service to our guests.
- Assist in processing reservations requests via online booking systems and maintain accurate records of all reservations.
- Communicate with clients to confirm bookings and provide information about availability, pricing, and services.
- Coordinate with other departments to ensure smooth and efficient handling of all reservations.
- Resolve any issues or discrepancies related to bookings in a timely and professional manner.
- Provide exceptional customer service and support to clients during the reservation process.
- Participate in team meetings and training sessions to enhance your knowledge and skills.
Requirements
- Currently enrolled in a college or university program, preferably in Hospitality Management, Business Administration, or a related field.
- Strong attention to detail and excellent organizational skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Customer service experience is a plus.
- Ability to multitask and manage time effectively in a fast-paced environment.
What We Offer
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
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