Digital Transformation Manager

5 days ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

About the Role

We are embarking on an exciting digital transformation journey to leverage technology as a key business differentiator and a competitive advantage. As a Digital Transformation Manager at Qatar Airways, you will be primarily responsible for managing the technology products and services portfolio for the different business lines within the organization. You will partner with assigned business departments to identify technology-enabled business outcomes, prioritize, and deliver them working closely with product owners, delivery leads, software engineering leads, and external suppliers as appropriate.

Your Responsibilities

  • Deliver large-scale IT programs/projects in alignment with the organization's strategic plans and objectives.
  • Formulate technical solutions and lead the delivery working closely with the Product Owners/Delivery leads.
  • Work closely with business leaders (VPs and above) in a multi-cultural environment.
  • Drive innovation to ensure that solutions drive value to the business.
  • Drive communication plans, engage stakeholders across business functions, control and report progress to the Steering Group/Sponsor, and escalate any issues, as appropriate, in a timely manner.
  • Identify inter-dependencies between the various stakeholder groups to ensure all are aligned and risks are identified, mitigated, and communicated.
  • Ensure appropriately skilled resources are delivering the project and manage the availability and performance of those consultants.
  • Oversee and supervise employees, mentor, coach, and build technology competence in the delivery resources, manage their career aspirations.
  • Liaise with external 3rd party suppliers and internal departments/IT teams to collaborate and design and implement robust, secure solutions.

Requirements

  • Bachelor's Degree with a minimum of 8 years of technical delivery experience.
  • Hands-on experience in managing large program/project delivery execution through onsite/offshore model, vendor management, mobilizing large teams, and working across multiple technology platforms and tools.
  • Provide leadership and direction to the delivery teams, work closely with the project managers to manage the Project Schedules/timelines.
  • Experience in business process transformation and leveraging technology in the automation of manual processes, implementing performance improvement initiatives, and recommending best practices.
  • Expertise in Agile/Waterfall software development practices, Design Thinking, Lean Software Management, DevSecOps, and Engineering Platform concepts are strongly preferred.
  • Excellent communication (written, verbal) and presentation skills at organization leadership levels.
  • Excellent problem-solving and solutioning mindset.
  • Must be a Go-Getter with a positive attitude, self-motivating, innovative, open-minded, and inspiring.
  • PMI or other industry-leading certifications around Project Management, Agile methodologies are preferred.
  • Airline, Retail, or Hotel Industry Loyalty Domain experience will be an added advantage.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records, and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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