Transformation Manager

5 days ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time
About The Role

The Senior Manager of Business Transformation & Process Excellence will be responsible for providing strategic advice, processes, and tools to facilitate business transformations required by the organization. This individual will lead a team of managers dedicated to identifying, leading, and delivering transformation projects as part of end-to-end process reviews of business operations and interacting with senior leaders, including C-suite, SVPs, and VPs, to manage their portfolio of transformational initiatives and projects.

Key Accountabilities
  1. Strategic Transformation Business Partner: Act as a strategic business partner for senior leaders and stakeholders, supporting them in managing their portfolio of transformation initiatives and projects. Provide guidance and counsel in the development of long-term and short-term plans involving strategic development, resource allocation, work plans, timelines, and financial outcomes.
  2. Transformation Support: Provide support to senior management in reviewing business plans, proposals, and schedules to determine proper procedures for accomplishing transformation goals. Identify and facilitate opportunities for dashboards, process mapping, Robotic Process Automation (RPA), baselines, and challenging targets, automation, and continuous improvement initiatives.
  3. Transformation Project Leadership: Lead the development and implementation of transformation projects across the organization, which will include responsibility for management system and process design decisions, implementation planning, and support of change management activities. Ensure regulatory/internal governance and risk mitigation/management of each project pre- and post-delivery. Provide strategic guidance and direction to ensure business needs are met and the organization's systems, processes, and people development and involvement will enable the go-to-market strategy of each business.
  4. Technical Policies & Procedures: Drive the setup of the Technical Policies & Procedures function, putting in place the right governance and running the day-to-day responsibilities. Provide guidance on technical-wide policies and procedures with alignment to lean improvement initiatives.
  5. Continuous Improvement Strategies: Develop short-term strategies primarily but not limited to continuous improvement strategies. Provide expertise on operational and internal process mapping. Identify operational and financial risks, score them, and facilitate workshops to mitigate risks.
  6. Lean Opportunities: Identify lean opportunities with initial scoping and then constantly apply lean philosophy methods and problem-solving analysis to monitor processes. Train any level of employee of the Qatar Airways Group in lean thinking principles and tools to support culture change by delivering projects; coach and mentor them during the entire journey.
  7. Business Transformation Programme Management: Effectively manage the implementation of business transformation programs and monitor their progress, resolve issues, and initiate appropriate corrective action to ensure end-to-end process improvement implementation across departments.
  8. Large-Scale Project Leadership: Lead at least one large-scale project per year, including but not limited to cost optimization, customer experience, operational excellence in any vertical line or any subsidiary.
  9. Transformation Roadmap Alignment: Support the alignment against the DSP VISION Roadmap, implementing appropriate processes and metrics to monitor progress of the transformation roadmap.
  10. Project Governance Insights: Drive key insights from a project governance perspective to inform executive leadership. Program management for complex work-scope projects, identifying and scheduling project deliverables, establishing milestones, and driving execution of transformation. Focus on aligning systems, processes, and governance by leveraging external insights to drive best practices in digitization and governance for the organization.
  11. Reporting, Knowledge Management, and Communications: Raise the bar on reporting, knowledge management, and communications across the business and apply tools and processes to implement lean methodology and design thinking across the organization.
About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records, and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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