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Restaurant Operations Director

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Tenpercent speciality coffee shop Full time

Tenpercent speciality coffee shop in Doha, Qatar is seeking a Restaurant Operations Director to oversee the daily operations of our cafe.

Responsibilities
  1. Staff Development: Hire, train, and supervise cafe staff to ensure they meet the highest standards of quality and customer service.
  2. Customer Engagement: Foster a positive customer experience by handling complaints, resolving issues promptly, and ensuring that customers receive exceptional service.
  3. Inventory Optimization: Manage inventory levels, order supplies, and control waste to minimize costs and maintain efficiency.
  4. Financial Planning: Oversee the financial aspects of the cafe, including budgeting, forecasting, and controlling expenses.
  5. Marketing Initiatives: Develop and implement marketing plans to attract new customers and increase sales.
  6. Menu Development: Plan and implement menu changes, specials, and promotions to drive sales and enhance the customer experience.
  7. Health and Safety: Ensure that the cafe meets health and safety standards, and that staff are trained in proper food handling and safety procedures.
  8. Maintenance and Repairs: Ensure that the cafe is well-maintained, and arrange for repairs and maintenance as needed.
Requirements
  1. Hospitality Background: Previous experience in a cafe or restaurant management role, with a strong understanding of hospitality principles.
  2. Leadership Abilities: Possess excellent leadership and management skills, with the ability to motivate and train staff effectively.
  3. Communication Skills: Demonstrate strong communication and interpersonal skills, with the ability to build relationships with staff, customers, and suppliers.
  4. Business Knowledge: Have basic business skills, including budgeting, forecasting, and financial management.
  5. Time Management: Be able to multitask and manage time effectively in a fast-paced environment.
  6. Problem-Solving: Possess the ability to resolve problems and conflicts promptly and professionally.
Working Conditions
  1. Dynamic Environment: Work in a dynamic and fast-paced environment, with multiple tasks and responsibilities.
  2. Physical Demands: May be required to stand for long periods, lift heavy objects, and work in a hot and noisy environment.
  3. Variable Schedule: May be required to work variable shifts, including evenings, weekends, and holidays.
Seniority Level

Mid-Senior level

Employment Type

Full-time