IT Support Specialist

2 days ago


Ar Rayyan, Baladīyat ar Rayyān, Qatar Mekdam Holding Group Full time

Job Summary:
As a skilled IT Support Technician, you will be responsible for providing technical assistance to clients across various locations. Your primary goal will be to ensure seamless IT operations and resolve technical issues efficiently.

Key Responsibilities:
• Provide IT technical support to clients, addressing their technical queries and resolving issues related to operating systems, MS Office, and other applications.
• Install new devices, including computers, laptops, printers, scanners, and network printers, ensuring smooth integration with existing systems.
• Offer training and guidance to clients on software and hardware usage, empowering them to troubleshoot common issues independently.
• Troubleshoot and repair devices, formatting and reinstalling software as needed.
• Collaborate with clients to resolve printer, internet, and language-related issues, providing step-by-step instructions for self-resolution.

Requirements:
• Minimum 3 years of experience in IT support, with a strong background in technical writing and communication.
• Proficiency in Arabic and English languages, with excellent spoken and written skills.
• Strong understanding of software and operating systems, with a good memory for troubleshooting and resolution techniques.


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