Support Operations Lead

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

We are looking for a Support Operations Lead to join our team at lxbfYeaa. In this role, you will be responsible for leading our support operations team and ensuring that we deliver exceptional customer service and support.

Key Responsibilities:
  1. Lead and manage the support operations team.
  2. Develop and implement processes and procedures to improve customer service and support.
  3. Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  4. Monitor and report on customer service metrics and benchmarks.
  5. Ensure compliance with company policies and procedures.
Requirements:
  • Minimum 2 years of experience in a leadership role.
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Proficiency in MS Office and customer relationship management software.
  • Experience with process improvement and implementation.


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