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Doha, Baladīyat ad Dawḩah, Qatar IHG Hotel & Resorts Full time

Key Responsibilities:

As a Guest Experience Agent at IHG Hotel & Resorts, your primary duties will revolve around the Front of the House operations. This includes:

  • Welcoming guests with a smile and providing accurate information about hotel facilities, venues, and functions.
  • Handling guest inquiries, supervising the issue of keys, mail, messages, and parcels to guests.
  • Ensuring maximum interaction with Hotel Guests, particularly VIPs, and recognizing Loyalty card holders as per their status and providing special treatment in accordance with IHG standards.

Key Performance Indicators:

Your success as a Guest Experience Agent will be measured by your ability to:

  • Provide exceptional guest service, ensuring a positive experience for all Hotel Guests.
  • Effectively communicate with guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Maintain a high level of knowledge about hotel facilities, services, and amenities, ensuring accurate information is provided to guests.