Raffles Ambassador
2 months ago
The Raffles Ambassador is a key member of the Front Office Team at Raffles Doha, responsible for delivering exceptional guest experiences and ensuring seamless arrivals and departures.
Key Responsibilities- Guest Arrival and Departure: Champion the arrival and departure experience of guests, ensuring a warm and personalized welcome.
- Service Sequence Adherence: Ensure adherence to the arrival/departure service sequence, guaranteeing a smooth and efficient experience.
- Destination Guidance: Assist guests in navigating the hotel, providing clear directions to their destinations.
- Team Support: Be prepared to undertake all roles, including night shifts, and support the Front Office Team as needed.
- Personal Connections: Take ownership in creating personal connections with guests, fostering emotional luxury and loyalty.
- Administrative Duties: Enforce Property Management System etiquette and accuracy, ensuring administrative duties are completed efficiently.
- Check-in, Check-out, and Room Changes: Perform check-in, check-out, and room change procedures, ensuring all data are accurately entered into hotel systems.
- Bookkeeping and Cash Handling: Assist with daily shift bookkeeping and maintain cashier float, ensuring accurate daily reports.
- Collaboration and Training: Collaborate with Housekeeping Team on maintaining cleanliness in Front of House areas and participate in training and coordination with supporting departments.
- Guest Communication: Promptly respond to in-house guest calls, instant messages, and emails, communicating with respective departments to resolve guest requests.
- Service Standards and Performance: Ensure service standards and individual performance align with Accor Values, striving to achieve targets and goals set by management.
- Upsell Strategy and Quality Assurance: Execute the annual upsell strategy, aiming to achieve targets and ensure guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP), and Forbes 5-star/Leading Quality Assurance (LQA) standards.
About Raffles Doha: As a Forbes 5-star hotel, Raffles Doha is committed to delivering exceptional guest experiences and upholding the highest standards of luxury service.
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Raffles Ambassador
1 month ago
Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full timeRaffles Ambassador Job DescriptionThe Raffles Ambassador is a vital member of our team at Raffles Doha, responsible for delivering exceptional guest experiences and ensuring a seamless arrival and departure process for our valued guests.Key Responsibilities:Champion Guest Experience: Provide personalized attention to guests, ensuring their needs are met and...
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Raffles Ambassador
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full timeRaffles Ambassador RoleThe Raffles Ambassador is a key member of the Front Office Team at Raffles Doha, responsible for delivering exceptional guest experiences and ensuring seamless arrivals and departures.Key ResponsibilitiesGuest Arrival and Departure: Champion the arrival and departure experience of guests, ensuring a warm and personalized...
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Senior Raffles Ambassador
3 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar AccorHotel Full timeJob Title: Senior Raffles AmbassadorThe Senior Raffles Ambassador is a key member of the Front Office team, responsible for delivering exceptional guest experiences and ensuring seamless arrivals and departures.Key Responsibilities:Coach and mentor Raffles Ambassadors and new hires to ensure excellent service deliverySupervise Front Office procedures and...
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Personalized Service Ambassador
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full timeRaffles Doha Butler RoleThe Butler is a pivotal figure in the Raffles Doha guest service experience, encompassing a wide range of responsibilities from pre-arrival to post-stay arrangements. This role requires a deep understanding of guests' needs and wants, with the Butler striving to be intuitive and attentive in all interactions.Key...
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Personalized Service Ambassador
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full timeRaffles Doha Butler RoleThe Butler is a pivotal figure in the Raffles Doha guest service experience, encompassing a wide range of responsibilities from pre-arrival to post-stay arrangements. This role requires a deep understanding of guests' needs and wants, with the Butler striving to be intuitive and attentive in all interactions.Key...
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Personalized Service Ambassador
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full timeJob Summary:The Personalized Service Ambassador at Raffles Doha is a key member of our guest service team, responsible for delivering exceptional experiences to our discerning guests. This role requires a high level of attention to detail, excellent communication skills, and a deep understanding of luxury service standards.Key Responsibilities:Anticipate and...
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Bellman - Raffles Ambassador
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Accor Full timeRaffles Hotel BellmanWe are seeking a highly skilled and experienced Bellman to join our team at Raffles Hotel. As a Bellman, you will be responsible for providing exceptional guest service and ensuring that every guest has a memorable stay with us.Key Responsibilities:Guest Service: Provide warm and welcoming service to all guests, ensuring their needs are...
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Bellman - Raffles Ambassador
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Accor Full timeRaffles Hotel BellmanWe are seeking a highly skilled and experienced Bellman to join our team at Raffles Hotel. As a Bellman, you will be responsible for providing exceptional guest service and ensuring that every guest has a memorable stay with us.Key Responsibilities:Guest Service: Provide warm and welcoming service to all guests, ensuring their needs are...
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Bellman - Raffles Ambassador
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Accor Full timeRaffles Hotel BellmanWe are seeking a highly skilled and experienced Bellman to join our team at Raffles Hotel. As a Bellman, you will be responsible for providing exceptional guest service and ensuring that every guest has a memorable stay with us.Key Responsibilities:Guest Service: Provide warm and welcoming service to all guests, ensuring their needs are...
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Bellman - Raffles Ambassador
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Accor Full timeRaffles Hotel BellmanWe are seeking a highly skilled and experienced Bellman to join our team at Raffles Hotel. As a Bellman, you will be responsible for providing exceptional guest service and ensuring that every guest has a memorable stay with us.Key Responsibilities:Guest Service: Provide warm and welcoming service to all guests, ensuring their needs are...
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Bellman - Raffles Ambassador
3 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Accor Full timeRaffles Hotel Bellman Job DescriptionBellman - Raffles Hotel is seeking a highly skilled and experienced individual to join our team as a Bellman. As a key member of our hotel staff, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued guests.Key Responsibilities:Guest Service: Provide warm and...
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Sales Director
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full timeDirector of SalesThe Director of Sales is a key member of the Raffles Doha team, responsible for driving revenue growth through effective sales strategies and leadership. This role requires a strong understanding of the market and the ability to develop and implement sales plans that meet and exceed targets.Key ResponsibilitiesRevenue Growth: Achieve and...
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Personalized Service Ambassador
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full timeRaffles Doha Butler RoleThe Butler is a pivotal figure in the Raffles Doha guest service experience, encompassing a wide range of responsibilities from pre-arrival to post-stay arrangements. This role requires a deep understanding of guests' needs and preferences, with a focus on delivering exceptional, personalized service.Key Responsibilities:Anticipate...
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Personal Assistant
1 month ago
Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full timeThe Butler Role at Raffles DohaThe Butler is a pivotal figure in the Raffles Doha guest service experience, encompassing a wide range of responsibilities from pre-arrival to post-stay arrangements.Key Responsibilities:Anticipate and meet guests' needs and wants through attentive listening and observation.Provide personalized interactions and strive to be...
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Bellman - Raffles Ambassador
1 month ago
Doha, Baladīyat ad Dawḩah, Qatar Accor Full timeBellman - Raffles Job DescriptionKey Responsibilities:Guest Services: Provide exceptional guest service, ensuring a seamless and memorable experience for all guests.Communication: Possess strong interpersonal skills and ability to communicate effectively in a second language.Team Management: Manage all guests/team members' needs with equal drive and...
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Sales Director
1 month ago
Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full timeDirector of SalesThe Director of Sales is a key member of the Raffles Doha team, responsible for driving revenue growth through effective sales strategies and leadership. This role ensures that sales resources are deployed efficiently to achieve budgeted revenue targets.Key ResponsibilitiesSales Budget Management: Achieve rooms and corporate catering sales...
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Sales Coordinator
1 month ago
Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full timeSales Coordinator Job DescriptionRaffles Doha is seeking a highly skilled and organized Sales Coordinator to join our team. As a Sales Coordinator, you will play a crucial role in supporting the sales team in achieving their goals and objectives.Key Responsibilities:Telephone Management: Manage all telephone calls for sales persons, qualify general...
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Spa Attendant
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full timeJob Summary:The Spa Attendant at Raffles Doha is responsible for ensuring that guests have an exceptional experience in the spa and recreation area. This involves providing personal attention, anticipating guest needs, and exceeding their expectations.Key Responsibilities:Adhere to Spa Policy and Standard Operating Procedures: Maintain a thorough...
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Island Ambassador
3 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full timeJob Title: Privee Island HostessWe are seeking a highly skilled and experienced Privee Island Hostess to join our team at Raffles Doha. As a Privee Island Hostess, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Grooming Standards: Ensure that you maintain...
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Spa Attendant
2 months ago
Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full timeRaffles Doha is seeking a highly skilled Spa Attendant to join our team. As a key member of our spa team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience. Your tasks will include assisting guests within the spa and recreation area, providing them with personal attention, anticipating their...