Raffles Ambassador

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar Raffles Doha Full time
Raffles Ambassador Role

The Raffles Ambassador is a key member of the Front Office Team at Raffles Doha, responsible for delivering exceptional guest experiences and ensuring seamless arrivals and departures.

Key Responsibilities
  • Guest Arrival and Departure: Champion the arrival and departure experience of guests, ensuring a warm and personalized welcome.
  • Service Sequence Adherence: Ensure adherence to the arrival/departure service sequence, guaranteeing a smooth and efficient experience.
  • Destination Guidance: Assist guests in navigating the hotel, providing clear directions to their destinations.
  • Team Support: Be prepared to undertake all roles, including night shifts, and support the Front Office Team as needed.
  • Personal Connections: Take ownership in creating personal connections with guests, fostering emotional luxury and loyalty.
  • Administrative Duties: Enforce Property Management System etiquette and accuracy, ensuring administrative duties are completed efficiently.
  • Check-in, Check-out, and Room Changes: Perform check-in, check-out, and room change procedures, ensuring all data are accurately entered into hotel systems.
  • Bookkeeping and Cash Handling: Assist with daily shift bookkeeping and maintain cashier float, ensuring accurate daily reports.
  • Collaboration and Training: Collaborate with Housekeeping Team on maintaining cleanliness in Front of House areas and participate in training and coordination with supporting departments.
  • Guest Communication: Promptly respond to in-house guest calls, instant messages, and emails, communicating with respective departments to resolve guest requests.
  • Service Standards and Performance: Ensure service standards and individual performance align with Accor Values, striving to achieve targets and goals set by management.
  • Upsell Strategy and Quality Assurance: Execute the annual upsell strategy, aiming to achieve targets and ensure guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP), and Forbes 5-star/Leading Quality Assurance (LQA) standards.

About Raffles Doha: As a Forbes 5-star hotel, Raffles Doha is committed to delivering exceptional guest experiences and upholding the highest standards of luxury service.


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