Store Operations Manager

3 weeks ago


Al Khor, Al Khor, Qatar AZAdea Full time
Job Summary

We are seeking a highly skilled and experienced Store Operations Manager to join our team at AZAdea. As a key member of our retail operations team, you will be responsible for ensuring the smooth day-to-day operation of our stores, driving sales growth, and delivering exceptional customer service.

Key Responsibilities:
  • Solve Critical Store Operational Problems: Identify and resolve critical store operational issues, including customer complaints, to ensure operational effectiveness and increase customer satisfaction.
  • Recruit and Select Shop Staff: Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates.
  • Manage Annual Allocated Budget: Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible, and reporting variances versus budget.
  • Stock Management: Ensure the stock is effectively measured and controlled, and manage order placement activities to maximize sales and meet stock performance objectives.
  • Staff Scheduling: Monitor the shop hourly revenue and prepare staff schedule accordingly to ensure that the Shop/Department manpower is effectively matched to operational requirements in a cost-effective manner.
  • Performance Reporting: Prepare management information reports on store performance to allow informed decision-making.
  • Team Management: Ensure the effective communication of sales plans and targets to the Shop/Department team, managing performance, developing, and motivating employees to ensure the highest levels of performance and the achievement or exceeding of sales targets.
  • Employee Evaluation: Evaluate on a bi-yearly basis the performance of the Customer Service Manager, Assistant Manager, Department Manager, Sales Associates, Cashiers, and Stock Keepers as per company guidelines.
  • Event Management: Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media, and other concerned parties.
  • Shop Maintenance: Perform other shop-related activities such as overseeing the shop merchandising, verifying the cleanliness, display, and maintenance of the Shop window, placing orders, and other tasks.
Requirements:
  • Education: Bachelor's Degree
  • Experience: 3 years of experience in a managerial role
  • Industry Experience: Previous experience in the industry/retail is a major plus
  • Skills: Strong knowledge and understanding of store operating procedures, fluency in English, proficiency in MS Office, and strong product knowledge
  • Competencies: Commercial Understanding, Communication Skills, Customer Focus, Developing and Motivating Others, Driving and Achieving Results, Decision Making, and Strategic Thinking


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