Store Operations Manager
2 months ago
As a Store Operations Manager at AZAdea, you will be responsible for ensuring the effective management of store operations, including customer satisfaction, staff recruitment, budget management, and stock control. Your goal will be to optimize store performance and achieve sales targets.
Key Responsibilities- Manage store operational problems, including customer complaints, to ensure operational effectiveness and customer satisfaction.
- Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates.
- Manage annual allocated budget by monitoring expenditure, optimizing costs, and reporting variances versus budget.
- Ensure stock is effectively measured and controlled, and manage order placement activities to maximize sales and meet stock performance objectives.
- Monitor shop hourly revenue and prepare staff schedules to ensure effective manpower utilization.
- Prepare management information reports on store performance to inform decision-making.
- Communicate sales plans and targets to the shop team, manage performance, develop, and motivate employees to achieve sales targets.
- Evaluate the performance of shop staff, including the Customer Service Manager, Assistant Manager, Department Manager, Sales Associates, Cashiers, and Stock Keepers, as per company guidelines.
- Manage shop events and marketing activities by coordinating with suppliers, media, and other concerned parties.
- Perform other shop-related activities, such as overseeing merchandising, verifying cleanliness, display, and maintenance of the shop window, and placing orders.
- Bachelor's Degree
- 3 years of experience in a managerial role
- Previous experience in the industry/retail is a major plus
- Strong knowledge and understanding of store operating procedures
- Fluency in English
- Proficiency in MS Office
- Strong product knowledge
- Commercial Understanding
- Communication Skills
- Customer Focus
- Developing and Motivating Others
- Driving and Achieving Results
- Decision Making
- Strategic Thinking
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