Medical Information Specialist

3 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Robert Walters Full time
Medical Information Specialist

We are seeking a highly skilled Medical Information Specialist to join our team at Robert Walters. As a Medical Information Specialist, you will play a critical role in providing accurate and non-promotional information to customers, while also identifying and escalating adverse events and product quality complaints.

Key Responsibilities:
  • Customer Service: Answer calls in a professional manner, using predefined answers and resources to provide balanced and accurate information to customers.
  • Interaction Handling: Identify and handle interactions containing adverse events and/or product quality complaints, following established procedures.
  • Documentation: Accurately record all interactions into the required database, adhering to Good Documentation Practices.
  • Escalation: Escalate inquiries without predefined answers according to defined processes.
  • Technology Utilization: Utilize computer technology to handle high call volumes, ensuring optimal customer satisfaction.
  • Collaboration: Share effective methods and practices with colleagues to continuously improve daily processes.

Requirements: To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you are a detail-oriented and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.


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