Service Management Coordinator Role in IT Industry

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Mannai Corporation Full time

We are looking for a highly experienced Service Management Coordinator to join our team at Mannai ICT. The successful candidate will have extensive technical expertise in relevant Information Technology domains, knowledge of IT-related technology solutions and best practices, and excellent skills in sharing knowledge and encouraging the development of others.

Responsibilities:
  • Manage customer service requests and provide technical support to customers via phone, email, or chat.
  • Troubleshoot customer issues related to product functionality or usage.
  • Assist with training customers on how to use the product.
  • Collaborate with other departments (sales, marketing, engineering) on customer issues.

The ideal candidate will possess generic planning and architecting skills for Service Management solutions, along with the ability and experience to write architecture and solution design documents.



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