Luxury Hospitality Ambassador
16 hours ago
At lxbfYeaa, we are dedicated to providing unforgettable experiences for our guests. Our commitment to heartfelt hospitality and genuine connections with our guests sets us apart as a luxury hospitality brand.
Job DescriptionThe Guest Experience Manager plays a vital role in creating memorable stays for our guests. As a key ambassador for the resort and the Anantara brand, this individual is responsible for ensuring seamless guest experiences from arrival to departure.
Responsibilities- Guest Services: Provide exceptional levels of guest service through their stay, ensuring effortless movement in and out of the hotel.
- Communication: Serve as an information provider, receiver, diplomat, problem solver, salesperson, resort representative, public relations agent, and coordinator of activities.
- Leadership: Act as Manager on Duty on occasion and respond to emergency codes.
- Customer Focus: A strong emphasis on customer service is essential for this role.
- Experience: Prior experience in Butler/Villa operations managing is required.
- Communication Skills: Excellent communication skills, with fluency in English required.
- Availability: Ability to work shifts, weekends, and public holidays.
- Technical Skills: Proficiency in Ms Office and experience with current Property Management Systems (PMS) is preferred.
- Diversity: Preferably female candidates and multilingual skills are advantageous.
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