Passenger Handling Professional

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
About The Front Office Role

You will be responsible for creating reservations, quoting fares, and issuing tickets as part of passenger handling at the front office. Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue.

Operational Responsibilities
  • Create reservations for passengers, utilizing effective communication skills.
  • Reroute bookings using airline manuals, reference guides, and tariff books.
  • Issue tickets and EMDs with accurate fare quotes, minimizing passenger complaints.
  • Advise passengers of flight changes, cancellations, or confirmations.
  • Process ticket refunds in accordance with station finance procedures.
  • Promote QR products to increase revenue and enhance customer satisfaction.
  • Record and process phone, fax, and email reservations; respond to telex messages or authorities.
  • Issue EMDs and ensure efficient queue management, visa updates, medical transactions, and tariff inquiries.
  • Handle rebates and discounted tickets.
  • Follow up on sales reports at the end of each shift.
Qualifications

To succeed in this role, you'll need relevant vocational, tertiary, or trade qualifications, Amadeus reservation course certification, and at least three years of relevant experience. A track record of implementing change and delivering revenue growth is essential.



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