Travel Reservation Specialist

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
About The Job

This role involves creating reservations, quoting fares, and issuing tickets as part of passenger handling at the front office. You will serve customers professionally through telephone or in person to achieve customer satisfaction, generate revenue, and prevent loss.

Key Responsibilities
  • Create reservations for passengers, utilizing effective communication skills.
  • Reroute bookings using airline manuals, reference guides, and tariff books.
  • Issue tickets and EMDs with accurate fare quotes, minimizing passenger complaints.
  • Advise passengers of flight changes, cancellations, or confirmations.
  • Process ticket refunds in accordance with station finance procedures.
  • Promote QR products to increase revenue and enhance customer satisfaction.
  • Record and process phone, fax, and email reservations; respond to telex messages or authorities.
  • Issue EMDs and ensure efficient queue management, visa updates, medical transactions, and tariff inquiries.
  • Handle rebates and discounted tickets.
  • Follow up on sales reports at the end of each shift.
Benefits

As a valued member of our team, you'll enjoy the opportunity to work on exciting projects, develop your skills, and contribute to our company's success. You'll also have access to comprehensive training programs, flexible working arrangements, and a range of employee benefits.



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