Hospitality Lead

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar Tivoli Full time
About This Role

We are seeking a seasoned Speech and Language Pathologist to join our team as a Front Desk Supervisor at the Leo Kanner Center.

Key Responsibilities
  • Oversee the front desk operations, including managing front desk agents, developing strategies to improve customer satisfaction, and maintaining accurate records and reports.
  • Lead by example, demonstrating a commitment to customer satisfaction, teamwork, and continuous learning.
  • Collaborate with the General Manager to identify areas for improvement and implement changes that drive growth and excellence.
  • Supervise and mentor front desk agents, providing guidance and coaching to ensure they meet performance expectations.
  • Maintain a safe and healthy work environment, adhering to organizational policies and procedures.
Requirements
  • A High School Diploma is required; an advanced degree in a hospitality-related field is preferred.
  • Previous experience as a front desk manager or supervisor is highly desirable, with a minimum of 2 years of relevant experience.
  • Excellent leadership, management, and team-building skills, with a strong ability to motivate and empower team members.
  • Strong verbal and written communication skills, with proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
  • Ability to multitask, prioritize, and manage time effectively, meeting deadlines and delivering results-oriented performance.


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