Reservations and Hospitality Lead
4 days ago
The Reservations and Hospitality Lead is a vital position at Antal International, responsible for overseeing the guest experience team and managing daily operations of the department. This is an excellent opportunity to develop your skills in customer service, leadership, and attention to detail.
About the Role:
The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for delivering exceptional customer experiences. You will be responsible for implementing strategies to enhance guest experiences, collaborating with other departments to optimize occupancy and revenue, and analyzing booking trends to maximize occupancy rates.
Key Responsibilities:
- Oversight of the guest experience team to maintain high levels of service excellence.
- Implementation of strategies to enhance guest experiences through personalized services and special events.
- Collaboration with sales and front desk teams to optimize occupancy and revenue.
- Analysis of booking trends to maximize occupancy rates.
- Effective management of guest feedback through surveys, online reviews, and direct communication to identify areas for improvement.
- Collaboration with various departments to ensure seamless service delivery and consistency in guest experiences.
- Training and mentorship of staff on service excellence and hospitality best practices.
- Resolution of guest complaints and concerns in a prompt and professional manner.
- Analysis of guest data and trends to anticipate needs and preferences, enhancing future experiences.
- Maintenance of a warm and welcoming environment that reflects Antal International's values and standards.
Requirements & Qualifications:
- Bachelor's degree in Hospitality Management, Business, or a related field preferred.
- 3+ years of experience in a guest services or hospitality management role, preferably in a hotel setting.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal abilities.
- Proven problem-solving skills and a customer-focused mindset.
- Proficient in hotel management software and Microsoft Office Suite.
- Ability to work flexible hours, including evenings and weekends.
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