Restaurant Operations Manager
2 months ago
Raffles Doha is seeking a highly skilled and experienced Restaurant Operations Manager to join our team.
Key Responsibilities:- Operational Excellence: Ensure the smooth operation of the restaurant, cigar lounge, and tea program, maintaining high standards of quality, service, and marketing.
- Leadership and Development: Direct and organize the activities of the team, providing training, grooming standards, and opportunities for growth and development.
- Financial Management: Follow up on financial targets, LQA, TrustYou, and Forbes targets on a daily basis, ensuring the hotel's financial goals are met.
- Inventory Management: Ensure the operational inventory is always accounted for and in immaculate condition, maintaining high standards of quality and efficiency.
- Guest Satisfaction: Develop ideas on increasing guest satisfaction, creating opportunities for upselling products, and ensuring the optimum levels of service and guest satisfaction.
- Security and Compliance: Handle security incidents, guest complaints, and maintain the HACCP standards as required by the regional governing body.
- Communication and Collaboration: Establish and maintain effective communication across all divisions, working closely with all departments to achieve common goals.
- Problem-Solving and Innovation: Think outside the box, create and implement new revolutionary standards, and lead by example through a passionate, hands-on approach.
Requirements:
- Proven experience in restaurant operations management
- Strong leadership and communication skills
- Ability to work in a fast-paced environment
- High level of attention to detail and organizational skills
- Ability to work effectively in a team environment
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