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F&B Guest Relations Ambassador

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Hilton Worldwide, Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused F&B Guest Relations Executive to join our team at Hilton Worldwide, Inc. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.

Key Responsibilities
  • Guest Service: Provide warm and welcoming service to guests, ensuring that their needs are met and exceeded.
  • Menu Knowledge: Possess extensive knowledge of our menu offerings and be able to make recommendations to guests.
  • Issue Resolution: Effectively handle guest complaints and issues in a professional and courteous manner.
  • Team Collaboration: Work closely with other team members to ensure seamless service delivery and achieve excellent guest satisfaction.
  • Adherence to Standards: Maintain high standards of personal grooming, uniform, and cleanliness, adhering to Hilton's grooming standards.
Requirements
  • Communication Skills: Possess excellent communication skills, both written and verbal.
  • Customer Focus: Demonstrate a strong commitment to delivering exceptional customer service and exceeding guest expectations.
  • Flexibility: Be flexible and adaptable in a fast-paced environment, responding to changing situations and priorities.
  • Teamwork: Possess the ability to work effectively in a team environment, supporting colleagues and contributing to a positive and productive team culture.
Preferred Qualifications
  • Education: Possess a degree in a relevant field, such as hospitality or a related area.
  • Experience: Have previous experience in the food and beverage industry, preferably in a similar role.
  • Cash Handling: Possess experience with cash handling and be able to accurately process transactions.
  • Food Hygiene: Have knowledge of food hygiene regulations and be able to maintain high standards of food safety.