Card Center Customer Service Associate
3 days ago
We are seeking a highly skilled and experienced Card Center Customer Service Associate to join our team at lxbfYeaa. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service to our cardholders and merchants, ensuring that their needs are met and exceeded.
Key Responsibilities- Act as a problem solver for cardholders and merchants by liaising activities between branches and operations.
- Assist the Manager in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements which in turn increase customer satisfaction.
- Provide training to Customer Care Centre, Branches, and DSA's.
- Recommend changes in card processing processes to improve customer services, reduce customer complaints, and increase satisfaction levels.
- Implement KPI's and best practices for Associate, Card Center Customer Service.
- Promote cost consciousness and efficiency and enhance productivity to minimize cost, avoid waste, and optimize benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.
- Bachelor's degree, preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology (related field of study).
- No years of experience required.
Please note that you will be required to attach the following documents with your application:
- Resume / CV
- Passport
- QID (Front and Back)
- Educational Certificates
- Birth Certificate
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