Service Delivery Specialist
2 days ago
We are seeking a highly skilled and motivated Service Delivery Specialist to join our team at SWATX. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences through active listening, prompt issue resolution, and accurate information provision.
In this position, you will be responsible for managing incoming calls, addressing customer inquiries, and providing solutions based on their needs. Your ability to handle stressful situations and manage customer expectations effectively will be crucial in maintaining a positive customer experience.
You will also be responsible for recording and documenting interactions accurately in our customer relationship management (CRM) system for follow-up and quality assurance purposes. This will enable us to track performance metrics, such as calls handled, customer satisfaction, and first call resolution rates.
To succeed in this role, you must have strong communication skills, both verbal and written, and be proficient in using computer systems and CRM software. Prior experience in a customer service or call center role is preferred, but not required.
Key Responsibilities:
- Manage incoming calls and address customer inquiries in a professional and courteous manner.
- Provide accurate and relevant information regarding products and services to customers.
- Identify and resolve customer complaints efficiently and effectively.
- Record and document interactions accurately in the CRM system.
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IT Service Delivery Specialist
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Project Delivery Manager
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24 hours ago
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