Service Delivery Manager

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar up cafe Full time

Job Description

We are seeking a highly skilled Service Delivery Manager to join our team at Up Cafe. As a Service Delivery Manager, you will be responsible for the resiliency and availability of different products, ensuring that they meet the evolving needs of our clients.

Key Responsibilities:

  • Help design, build, and continuously improve our clients' online platforms.
  • Research, suggest, and implement new technology solutions following best practices and standards.
  • Take responsibility for the integration between Fieldglass and other enterprise applications such as SAP SuccessFactors, SAP ECC, and SAP S/4HANA.
  • Be a productive member of the team, ensuring that all work adheres to information security policies, procedures, and standards.

Requirements

  • A Bachelor's Degree in Computer Science, Computer Engineering, or a related field.
  • Certification in SAP Fieldglass modules is preferred.
  • At least 4-8 years of progressive experience with SAP Fieldglass, including expertise in Contingent Workforce Management, Worker Profile, and Services Procurement modules.
  • Hands-on experience in at least 2-3 full-cycle end-to-end Fieldglass implementations, including planning, configuration, go-live, and post-go-live support.
  • Proven experience in coordinating with stakeholders, gathering business requirements, and translating them into system setups.


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