Guest Experience Professional

19 hours ago


Doha, Baladīyat ad Dawḩah, Qatar 1st-jobs Full time
Job Description

We are seeking a seasoned Guest Experience Professional to join our team at 1st-jobs in Doha, Qatar.

  • Maintain the highest standards of guest satisfaction through effective management and leadership of the Front Office Team.
  • Oversee daily operations, ensuring seamless communication between departments and efficient service delivery.

Key Responsibilities:

  1. Develop and implement strategies to enhance guest experience, fostering loyalty and retention.
  2. Lead and motivate the Front Office Team, providing training, direction, and guidance to achieve exceptional service.
  3. Manage and maintain the VIP and amenity program, collaborating with other departments to drive growth and engagement.
  4. Evaluate and respond to guest feedback, taking proactive measures to address concerns and create memorable experiences.
  5. Collaborate with the Sales & Revenue Team to optimize rate strategy based on seasonality, ensuring maximum revenue generation.
  6. Maintain accurate records and respond to guest inquiries through multiple channels.


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