Omni Channel Operations Head

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar The Blue Group Full time

As the Omni Channel Operations Head, you will lead the development and implementation of e-commerce strategies to drive profitable growth, maximize sales, and enhance brand equity across all digital platforms.

In this role, you will oversee the product supply chain and ensure a consistent, exceptional customer experience across all digital channels.

About The Role:

  • Lead the development and implementation of e-commerce strategies to enhance website performance and profitability.
  • Oversee the product supply chain and ensure timely and accurate deployment of new products.
  • Collaborate with cross-functional teams to align e-commerce strategies with business goals.
  • Develop site personalization strategies based on shopping behavior, order history, email interactions, and social media engagement.

Responsibilities:

  1. Manage the e-commerce P&L, ensuring financial performance aligns with business objectives.
  2. Collaborate with the marketing team or manage digital marketers to enhance traffic acquisition and quality improvement.
  3. Drive merchandising strategies for product categories using historical sales data and analytics.
  4. Ensure quality assurance protocols to maintain website stability and customer satisfaction.
  5. Monitor and maintain processing and shipping metrics to ensure operational excellence.


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