Creative Retail Operations Manager

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar Dalu Full time

At Dalu, we are seeking a dynamic and visionary leader to oversee our daily operations and drive business growth.

The ideal candidate will possess a deep passion for the arts, solid experience in retail management, and the ability to seamlessly integrate creativity with commercial success.

Key Responsibilities
  • Business Operations Management:
    • Oversight of end-to-end retail store operations, ensuring efficiency and excellence in customer experience.
    • Development and implementation of operational processes, inventory controls, and store layouts to optimize performance.
    • Regular monitoring of sales targets and budgets, with timely performance reports to stakeholders.
  • Artist and Partner Relations:
    • Building and nurturing relationships with local artists, designers, and creators to source unique, high-quality products.
    • Establishing fair and transparent agreements with partners, ensuring mutual benefits and alignment with the store's creative ethos.
    • Curation of product offerings to reflect local creativity while meeting customer preferences and market trends.
  • Marketing and Brand Development:
    • Collaboration with the marketing team to develop and execute campaigns that promote the store's unique identity.
    • Organization of events, exhibitions, and workshops to engage the local community and elevate the profile of partner artists.
    • Leverage of social media and digital platforms to drive store traffic and enhance brand visibility.
  • Customer Experience:
    • Creation of a welcoming and inspiring in-store environment that reflects the creative vision of the brand.
    • Training and mentoring of staff to deliver exceptional customer service and product knowledge.
    • Gathering and analysis of customer feedback to continuously improve offerings and services.
  • Team Leadership and Development:
    • Recruitment, training, and management of a high-performing team of retail associates and support staff.
    • Fostering a culture of creativity, collaboration, and accountability within the team.
    • Setting performance goals, conducting regular evaluations, and providing ongoing coaching and development opportunities.
  • Financial Management:
    • Management of store budgets, control of expenses, and achievement of financial objectives.
    • Overseeing pricing strategies, profit margins, and inventory turnover to maximize revenue.


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