Customer Service Representative

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time
Company Overview

Qatar Airways is a world-class airline that delivers excellence across 12 different businesses. We're not just an airline, we're a global community of innovators and adventurers.

Job Description

We're seeking talented individuals to join our award-winning team in Ground Services Operations. As a Customer Service Representative, you'll provide 5-star engaging service to all Qatar Airways passengers in Hamad International Airport. You'll have a natural flair for delivering unforgettable customer service to all passengers travelling with Qatar Airways.

  • You will provide face-to-face service to Qatar Airways passengers and deal with their different needs.
  • You will answer questions and offer information covering a wide variety of airline and/or airport-related topics such as connecting flight information and direction assistance.

You may be assigned to any of the following areas:

  • Customer Services: You will provide proactive service to passengers prior to check-in such as managing queues, removing old baggage tags, handling denied boarding passengers, staff passengers, helping families, identifying those with special needs, and code share passengers.
  • Check-in Counters: You will provide efficient service to passengers at check-in counters, ensuring that their identification is verified and checked such as passport validity and relevant visa depending on the destination.
  • Boarding Gates: You will initiate boarding at the gates, following laid down boarding priorities, announcements, hand baggage removal, flight coupon reconciliation, and head count confirmation.
  • Transfer Desk: You will deliver efficient service at the transfer desks for arriving QR passengers who are connecting to other flights and ensure that all information such as baggage details are recorded.

About You

The successful candidate will have the following skills and qualifications:

  • A high school qualification with 1 year of customer services experience.
  • Relevant experience in a customer-facing role in the service industry.
  • Airport experience is an advantage but not a must.
  • Able to work under pressure to manage competing demands from customers and shifting priorities in operations.
  • Excellent spoken and written communication skills. Able to communicate with all types of customers from varied backgrounds and nationalities.


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