Airport Service Manager

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
About the Role

We are seeking an experienced Aviation Operations Specialist to join our team at lxbfYeaa. The successful candidate will be responsible for providing support to SITA contracted customers via a local dedicated or regional designated model.

The ideal candidate will have a strong background in IT services delivery, with a minimum of 6 years of experience in a related role. Additionally, they should have 5 years of management experience in a customer-facing environment and 3 years of experience in the Airline/Air Transport industry.

The Aviation Operations Specialist will work closely with the GEO Service management team to ensure excellent service performance and provide proactive trend analysis. They will also be responsible for identifying, developing, and coordinating change management, as well as serving as a customer escalation point for fault management and service restoration.

In this role, you will have the opportunity to contribute towards profitability by managing organic revenue growth of the contracted services with our customers. You will also support line management and bid teams in developing customer proposals by identifying any local factors that may impact the operational model and/or associated internal and external costs.

Key Responsibilities
  • Perform service performance reviews and coordinate service delivery in the operational phase.
  • Identify, develop, and coordinate change management including Change Approval when required.
  • Serve as a customer escalation point for fault management and coordinate service restoration.
  • Own continual service improvement plans (CSIP) leveraging proactive trend analysis.
  • Report on SLA performance and be accountable for the quality of the service delivered for the products within scope.
  • Review the monthly SM revenue and ensure that all contracted SM-related services are correctly billed.
  • Contribute to the growth of both the SM revenue and OOB revenue of additional services by engaging with the customer and promoting additional SITA services.
  • Support the SGS Territory management in revenue pipeline forecasting and management and work with SGS Bid Support to help design the most valuable and competitive service management solution.


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