Airport Terminal Operations Manager

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
About the Role

We are seeking an exceptional Airport Terminal Operations Manager to lead our terminal operations team. As a key member of our senior management team, you will play a crucial role in driving improvements in terminal operational performance.

Responsibilities
  1. Spearhead Operational Improvements: Identify and develop strategic plans to enhance terminal operational efficiency.
  2. Drive Innovation: Continuously seek opportunities to improve functions performed by the terminal operations team.
  3. Lead Strategic Projects: Deliver key projects that benefit our business, people, and stakeholders.
  4. Operational Planning: Plan and adapt operational implementation based on analysis and real-time environment.
  5. Terminal Strategy: Create a strategic plan for terminal operations, forecasting and planning scenarios, identifying risks, and opportunities.
  6. Process Improvement: Look for opportunities to improve processes and activities using business technologies and resources.
  7. Oversight and Direction: Provide oversight of implementation and direction for effective use of business technologies and resources.
  8. Cross-Functional Coordination: Coordinate with other departments to deliver continuous improvements in customer contact processes and service style.
  9. Resource Utilization: Ensure effective planning and utilization of QAS resources – manpower, equipment, and facilities.
  10. Safety and Security: Oversee safety and security spot checks on QAS resources and passenger terminal facilities.
  11. Reporting Culture: Develop a reporting culture within the team, ensuring safety and performance investigations are complete, accurate, and timely.
  12. Irregular Airport Operations: Report to QAS senior management on irregular airport operations, in advance when possible.
  13. Contract Management: Manage contracts and contractual staff requirements, reviewing Standard Operating Procedures (SOPs) regularly.
  14. Terminal Operations Management: Directly manage terminal operations to deliver scope of services.
  15. Key Performance Indicators: Establish measurable KPIs for Line Managers, Duty Managers, Duty Officers, and Supervisors.
  16. Team Leadership: Lead the Terminal Management Team, ensuring they are aware of their responsibilities and perform competently.
  17. Problem-Solving: Provide creative approaches to extraordinary problems and challenges.
About You

Essential:

  • Bachelor's Degree or Equivalent
  • Minimum 8 years of job-related experience
  • Experience in an Airport managerial position

Preferred:

  • Experience in Customer Services position/Terminal Operations
  • Managing Budgets experience
  • Managing project implementation experience
  • Managing large workforces experience


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