Customer Experience Specialist

2 months ago


Ar Rayyan, Baladīyat ar Rayyān, Qatar UrbaCon Contracting & Trading Full time
Customer Service Excellence at UrbaCon Contracting & Trading

The Guest Service Agent plays a vital role in ensuring exceptional guest experiences by providing friendly and efficient customer service throughout their stay at our hospitality establishment. As the primary point of contact, they assist with check-in and check-out procedures, handle inquiries and requests, and address any concerns or issues promptly and professionally.

Key Responsibilities:
  • Provide information about hotel amenities, local attractions, and dining options
  • Coordinate services such as transportation, luggage assistance, and room upgrades
  • Create a welcoming and comfortable environment for guests
  • Ensure guest needs are met to enhance overall satisfaction

By delivering outstanding customer service, our Guest Service Agents contribute to building a positive reputation for UrbaCon Contracting & Trading and ensuring a memorable experience for our guests.



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