Service Support Specialist

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Charterhouse Partnership Careers Full time

Company Overview

Charterhouse Partnership Careers is a leading recruitment agency based in Qatar, specializing in providing high-quality talent solutions to our clients. Our expertise lies in identifying and attracting top professionals who can drive business success.

About the Role

We are currently seeking an experienced Technician to join our client's operation on a permanent basis. As part of this role, you will be responsible for resolving escalated desktop, infrastructure, and application queries promptly and providing efficient solutions via troubleshooting techniques.

Main Responsibilities:

  • Resolve escalated desktop, infrastructure, and application queries efficiently
  • Provide feedback to users and communicate progress of incident and problem resolution
  • Set up and install desktop systems with standard configurations and link to the network and printer
  • Assist with technology products such as desktop and laptop equipment, including applications installation, support, and end-user training

Requirements

To succeed in this role, you should have at least 3 years of experience in service support. You should also have excellent English communication skills, while Arabic fluency is desirable. The successful candidate should hold a certificate or diploma in a related discipline.



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