Technical Support Supervisor

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar asgatech Full time
Technical Support Supervisor Role Overview: at asgatech in Borehamwood, Herts. We require a Technical Support Supervisor to manage a busy Service Desk, ensure clients receive great customer service, mentor the team, and resolve escalated client issues. This is a unique opportunity for a talented individual to join a fast-growing Managed Services Provider, working with the latest technologies. The successful candidate will have a proven track record as a Technical Service Desk Manager with over 3 years in a 3rd line technical support role and more than 1 year in a Service Desk Manager position. They should possess excellent written and verbal skills, be able to multitask across multiple incidents, understand SLAs and KPIs, and have experience with incident ticketing/tracking systems.

We offer a competitive salary, supportive teams, and opportunities for career growth. Benefits include 22 days' holiday rising to 25 days with length of service, a free day's holiday on your birthday (or nearest Friday/Monday), hybrid working, quarterly work socials, weekly team lunches, top tech, and a tailored training plan including official vendor certifications.

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