Technical Support Engineer

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar Trace Systems Inc. Full time

Job Description:

The Computer Support Technician will be responsible for providing technical support and assistance to our clients. This includes responding to help desk tickets, resolving technical issues, and collaborating with team members to resolve complex technical issues.

Responsibilities:

  1. Provide technical support and assistance to clients via phone, email, and remote desktop connections.
  2. Respond to help desk tickets and resolve technical issues for hardware, software, and network systems.
  3. Diagnose and resolve connectivity problems, including LAN/WAN and VPN issues.
  4. Assist end-users with system logins, password resets, and account management.
  5. Maintain accurate records of technical issues and resolutions.

Requirements:

  1. Active, in-scope US Government issued Top Secret clearance with SCI eligibility.
  2. Due to the nature of the work and contract requirements, US Citizenship is required.
  3. DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher.
  4. Associate's degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent).

Company Overview:

Trace Systems Inc. is a leading provider of enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud, and virtualization services and solutions to the United States Department of Defense and other federal agencies.



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