Customer Insights Manager

2 months ago

Baladīyat az Zaāyin, Qatar QATAR Airways Full time

About Qatar Airways Group

Our story started with four aircraft, but today we deliver excellence across 12 different businesses, united as one. We've experienced rapid growth, broken records, and set trends that others follow. We don't let fear of failure hold us back; instead, we dare to achieve what's never been done before.

Our Culture

We're a company that values innovation, determination, and spectacular growth. Every person contributes to our proud story, whether you're creating a unique experience for our customers or innovating behind the scenes. Our culture is built on the idea that there are no boundaries to your potential and the impact you can make.

Your Role

As a Customer Insights Manager, you'll be responsible for leading our research efforts, analyzing complex customer and commercial data, and providing expert insights to inform business decisions. You'll work closely with our teams to develop and implement research methodologies, survey platforms, and data visualization tools.

Key Responsibilities

  • Develop and implement research methodologies, consumer behavior, and market research activities.
  • Lead the analysis of complex customer and commercial data, providing expert insights to inform business decisions.
  • Collaborate with cross-functional teams to develop and implement survey platforms, data visualization tools, and reports.
  • Stay up-to-date with industry trends, best practices, and emerging technologies in market research and data analysis.
  • Develop and maintain relationships with key stakeholders, including business leaders, data scientists, and marketing professionals.

Requirements

  • Expertise in research methodologies, consumer behavior, and market research activities.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights.
  • Excellent communication and presentation skills, with the ability to effectively communicate research findings to non-technical stakeholders.
  • Proficiency in Microsoft Excel, SAS, SPSS, SQL, Power BI, Tableau, and other data analysis tools.
  • Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines.

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you're a motivated and experienced professional looking to join a dynamic and innovative company, we encourage you to apply.

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