Lead Customer Insights Manager

1 month ago

Baladīyat az Zaāyin, Qatar QATAR Airways Full time
About Qatar Airways Group

We're a global airline group with a rich history of innovation and excellence. From our humble beginnings with four aircraft to our current status as a leading player in the industry, we've consistently pushed boundaries and achieved remarkable growth. Our story is one of determination and spectacular success, driven by a team of passionate individuals who dare to achieve the impossible.

Key Responsibilities
  • Develop and implement research methodologies to gain insights into customer behavior and market trends.
  • Design and execute surveys using various platforms and tools to collect and analyze complex customer and commercial data.
  • Produce high-quality reports and analysis to inform business decisions and drive growth.
  • Utilize advanced analytical and visualization systems, including SAS, SPSS, SQL, Power BI, Tableau, and SAP BOBJ, to extract, transform, and visualize data.
  • Collaborate with cross-functional teams to drive customer service, success, and experience initiatives.
  • Manage and analyze large datasets to identify trends and opportunities for growth.
Requirements
  • Expertise in research methodologies, consumer behavior, and market research activities.
  • Proficiency in survey platforms and tools, as well as advanced analytical and visualization systems.
  • Strong skills in data extraction, transformation, and visual analytics.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
About You

We're looking for a highly skilled and motivated individual who is passionate about research and analysis. If you have a strong background in market research, customer behavior, and data analysis, and are eager to contribute to our success, we'd love to hear from you.

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