Guest Experience Specialist
2 weeks ago
We are looking for a skilled and experienced Guest Experience Specialist to join our team at Ennismore. As a Guest Experience Specialist, you will be responsible for delivering exceptional service to our guests, ensuring that their stay with us is memorable and enjoyable.
Key Responsibilities:- Prepare for daily VIP arrivals, including room allocation, amenities, and special requests.
- Achieve a Quality Audit result of 95% or higher through consistent documented training.
- Keep VIP folders up-to-date with relevant information.
- Assist with efficient check-in and check-out processes for VIP guests.
- Educate guests on hotel facilities and services.
- Respond to guest queries and resolve any issues promptly.
- Collaborate with other departments to ensure seamless guest experiences.
- University Degree in Hotel Management or related field.
- Minimum 1 year experience in a similar role in a 5-star hotel.
- Fluency in Mandarin language.
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Guest Experience Specialist
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Guest Experience Manager
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Guest Experience Coordinator
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Doha, Baladīyat ad Dawḩah, Qatar Hyatt Full timeJob SummaryWe are seeking a highly skilled Guest Service Officer to join our Communications Centre team. As a key member of our team, you will be responsible for creating a welcoming experience for our guests through helpful and exceptional service.You will answer incoming calls, respond to guest inquiries, and proactively resolve service-related concerns,...
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Guest Experience Expert
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Guest Experience Coordinator
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