Guest Experience Specialist

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Ennismore Full time
About the Role

We are looking for a skilled and experienced Guest Experience Specialist to join our team at Ennismore. As a Guest Experience Specialist, you will be responsible for delivering exceptional service to our guests, ensuring that their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Prepare for daily VIP arrivals, including room allocation, amenities, and special requests.
  • Achieve a Quality Audit result of 95% or higher through consistent documented training.
  • Keep VIP folders up-to-date with relevant information.
  • Assist with efficient check-in and check-out processes for VIP guests.
  • Educate guests on hotel facilities and services.
  • Respond to guest queries and resolve any issues promptly.
  • Collaborate with other departments to ensure seamless guest experiences.
Requirements:
  • University Degree in Hotel Management or related field.
  • Minimum 1 year experience in a similar role in a 5-star hotel.
  • Fluency in Mandarin language.


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