Hotel Guest Experience Specialist

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Rixos Hotels Full time

Rixos Hotels is seeking a skilled Guest Relations Agent to deliver exceptional guest experiences from check-in to check-out.

Key Responsibilities:
  • Greet and welcome guests with a warm and professional demeanor, ensuring their comfort and satisfaction throughout their stay.
  • Assist with efficient and accurate check-in and check-out procedures, responding promptly to guest requests and resolving any issues that may arise.
  • Provide personalized services, information on hotel facilities, and local attractions to enhance the guest experience.
  • Liaise with other departments to ensure seamless guest satisfaction and maintain updated knowledge of hotel policies, promotions, and room availability.
  • Record guest feedback and contribute to improving guest satisfaction scores by anticipating and offering proactive assistance.
Requirements:
  • Minimum 2 years of experience in a customer-facing role, preferably in hospitality or front office.
  • Excellent communication and interpersonal skills, with a friendly, empathetic, and service-oriented personality.
  • Familiarity with hotel management software (PMS) and Microsoft Office, with the ability to multitask and remain calm under pressure.
  • Fluent in English (additional languages are a plus), with flexibility to work shifts, weekends, and holidays as needed.


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